Create a new user
Pick Sign up on the sign-in page and use an email you actually read (receipts, password links and club invitations are sent there).
You may be asked to confirm the address via a link in an email before all features are unlocked. If you can't find the email, check spam and promotions folders before requesting a new one.
Signing in on a new device
Sign in as usual. If you're asked for an extra step (for example confirmation), follow the on-screen instructions.
Forgot password
On the sign-in page: pick Forgot password and enter the email you registered with. You'll receive a link to set a new password. The link has a limited lifetime; use it before it expires.
Couldn't find the email?
- Check spam, promotions and "important" folders.
- Wait five minutes and try "send again" if it exists.
- Check that you don't have a typo in the domain of the email.
Email not confirmed
Some accounts have to confirm the address before sign-in works. Open the email with the confirmation link and sign in again.
If you've changed jobs and no longer have access to the old inbox, you'll need to contact support and document ownership in another way.
Wrong password too many times
Wait a few minutes before trying again (the system can temporarily stop attempts for security reasons). Use Forgot password instead of guessing.
Magic sign-in link from email
Some emails contain a one-time link that signs you in directly. Don't share the link – it gives access to your account.
If it doesn't work, copy the link manually into Safari or Chrome if your mail app opens it in a small window.
"Account doesn't exist"
- You may have signed up with a different email than you think (dots and digits in a Gmail address count).
- You may have been invited to a club without completing the password setup.
- Try signing up again and see if you get a message about an existing user.
Roles and what they mean
Individual coach (Basic, Pro)
You plan for your teams and sessions without being tied to a club that administers you. Limits follow your plan. See Subscriptions, pricing and payment.
Club coach
You've been invited into a club and connected to one or more teams. You see the club's shared content where it's been shared with you, and work in the club's structure.
Club administrator (Planr Hub)
You add club information, create or maintain teams, send invitations to coaches and manage the venue plan. This is the role that usually removes or moves coaches when staff changes happen. See Planr Hub and running a club.
Super administrator
Planr's internal operations. Not something regular club accounts have.
When you leave the club
Your Planr account is yours, not the club's. When the club's administrator removes you, the account isn't deleted, but is set to Planr Basic with Basic's limits on sessions, custom drills, sharing and AI.
You keep your own content within those limits. If you have more than Basic allows, you'll need to clean up, export or upgrade to Pro to keep working without restriction.
You lose access to the club's shared area (club-shared drills and team calendars you're no longer part of). What happens to content that only lived on the club's team without being copied to your own session list depends on how you've been working. When in doubt: agree with the club before you leave whether you need to export anything.
You can be invited into another club later; that club's Hub license will then apply to your role in the new club context.
Common reasons for "I can't see what I expect"
- You're signed in with the wrong email (work vs private).
- You're missing a club connection or you haven't been added to the right team yet.
- Your role or the club's setup doesn't give you access to the feature you expected.
Ask the club's Planr administrator first for club questions. For technical errors (the app freezes, sign-in fails for everyone), contact Planr support directly.
Security habits
- Sign out on shared tablets after practice.
- Don't share screenshots of magic links or one-time links in open chats.
- Keep the club's invitation links internal.
Need more help?
See Privacy and what is shared for how information flows, and Help in chat and contact when you need to escalate to support.